How do I get help with Hubort?
Start with the page that matches what happened, below. If none does, report a problem from the app, which sends us what we'd need to fix it and shows you all of it first, or write to [email protected]. Hubort is made by one developer, who answers by email.
How do I report a problem?
The fullest report comes from the app itself: Help → Report a problem, or Report a Problem… in the tray menu, or the Report button on a stopped-syncing card or an error. From the extension, its popup's Report a problem opens hubort.app/report with what the popup knows. You can also open that page yourself, or write an email. If the app won't start at all, the tray's Copy Diagnostics puts the same details on your clipboard to paste into an email.
What does a problem report send?
Only what you see before you send it: what you wrote, diagnostics such as your versions, Windows version and which services are stopped and why, and a screenshot only if you add one. No chat text, no titles, no searches and no account names. Your email address goes in only if you type it, and is used only to acknowledge and reply. Reports are deleted 12 months after they are sent, or sooner if you write asking, quoting the reference (HB-0142, for example). The privacy policy has the whole of it.
Is there a known problem right now?
The report page shows a known problem, such as a service that has changed how its site works, when the diagnostics a report carries match it, before you send anything, and says which release fixes it. The app also marks an account that has stopped syncing, with the reason, so you seldom need to guess.
Something isn't working. Where do I start?
The troubleshooting page covers the four things that stop most first installs: the extension can't reach the app, the popup says Not paired, the installer or app mentions WebView2, and Windows 11 blocking the app with Smart App Control.
How do I set Hubort up?
The setup guide takes you from the installer to your first search in five steps, the same ones the app's checklist shows.
How do I get my licence key again?
Enter the address you bought with and the key is sent to it again. It goes to that address only, and the page answers the same whether or not the address bought anything.
How do I change or cancel a subscription, or update a card?
Paddle, who sells Hubort, runs the customer portal. It opens from the Licence tab in the app, or here.
How do I get a refund?
Any payment can be refunded within 30 days, with no reason needed. The refund page says how to ask.
Can I ask for a feature, or just say something?
Yes. Write to [email protected], or choose “An idea” on the report page. Feature requests go in their own list, apart from bugs.
Who answers, and how fast?
One person, by email, from [email protected]. We don't promise a time, because one developer can't keep one honestly, and we'd rather say so than promise hours. A reference like HB-0142 from a problem report, or an order number from Paddle's receipt, lets us find your case at once. The changelog shows what has been fixed and when.